SHIPPING POLICY

In a Pickle Preserves

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1. Order Processing

Orders are processed within 2–5 business days, excluding weekends and public holidays.

Processing times may be extended during peak periods, including seasonal promotions.

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2. Shipping Method

Orders are shipped via Australia Post or nominated carriers.

Delivery timeframes provided are estimates only and are outside our control once goods are dispatched.

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3. Transfer of Responsibility

Once your order has been dispatched and tracking details have been issued, responsibility for delivery transfers to the shipping carrier.

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4. Lost or Delayed Parcels

If your parcel is lost, delayed, or marked as delivered but not received, you must contact Australia Post directly using your tracking number to lodge an enquiry.

We will provide reasonable assistance where possible but are not responsible for carrier-related delivery issues.

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5. Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout.

We are not liable for parcels sent to incorrect addresses supplied by the customer.

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6. Damaged Goods

If your order arrives damaged, you must contact us within 48 hours of delivery and provide:

• Your order number

• Photographic evidence of packaging

• Photographic evidence of damaged goods

Claims will be assessed in accordance with Australian Consumer Law.

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7. Force Majeure

We are not liable for delays or failure to fulfil orders caused by events beyond our reasonable control, including natural disasters, supply chain disruptions or carrier interruptions.